Hard Armor Return Policy
Only Plates designated as “In Stock” in the AE Catalog may be returned; a 25% re-stocking fee will be charged to the Customer. Plates identified as “Available” in the AE Catalog may not be returned. Purchased Helmets, Shields, and Bomb Blankets may not be returned by Customers.
At Armor Express we stand behind our products. We offer custom fit body armor that is lightweight, flexible and comfortable. Our experienced and service-oriented staff are committed to providing you the best possible product to ensure customer satisfaction.
Your ARMOR EXPRESS vest has been made in accordance with our quality control standards. This vest is warranted to be free of defects in material and workmanship, subject to the following limitations.
“The CARRIER is warranted for twenty four (24) months (effective 05/18/2020) from date of user purchase. The PANELS are warranted* for five (5) years from date of user purchase. BASE products are warranted for ninety (90) days from date of user purchase. HARD ARMOR products (plates, helmets, shields) are warranted for five (5) years from date of user purchase.”
The Limited Warranty begins with the date of purchase of this ARMOR EXPRESS Body Armor unit. If purchased directly from Armor Express, the date begins from the invoiced sale date; if purchased from dealer/distributor, date begins from the date sold to the agency/end user, not to begin later than 12 months of date of manufacture. Proof of purchase MUST be provided with date; if not, default date is five (5) years from date of manufacture of ballistic panel. A valid warranty claim will be honored on a prorated basis. In order to qualify for this warranty, you must complete and mail the attached warranty card or complete the online warranty registration process at www.armorexpress.com/warranty within thirty (30) days of receipt of vest. This warranty is extended to the original user-purchaser only. This warranty is void if the maintenance care as stated on the protective panel label has not been followed, or if the product has been altered in any matter after delivery to the purchaser, or if the product has been subjected to abnormal use or abuse. Since coordinated and compatible protective panels and carrier are essential for proper protection, use of a carrier not produced or approved by ARMOR EXPRESS voids the warranty.
In the event a defect is found in either component of your vest during the applicable warranty periods, return the vest, carrier, or hard armor directly to ARMOR EXPRESS, ATTN: RETURNS, at 750-A W Fieldcrest Rd., Eden, NC 27288, postpaid. ARMOR EXPRESS, at its discretion, without cost to you, will repair or replace the defective part or the entire vest or refund the purchase price on a prorated basis.
WE DISCLAIM LIABILITY FOR CONSEQUENTIAL DAMAGES. WE DISCLAIM ANY EXPRESSED OR IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE OTHER THAN AS PROVIDED ABOVE.