Distribution Return Policy
Armor Express carriers are adjustable! Make sure to fit them before returning. Most carriers can be adjusted at the shoulders and waist by 1” or more to ensure a proper fit.
Need help with carrier fit or adjustment call us at (866) 357-3845, or contact us.
30 DAY CUSTOM FIT SERVICE
The right armor fit is crucial. In recognition of our end user’s service, Armor Express will honor a one-time, exchange or alteration on all “like new” carriers and soft ballistics for the same part number returned within 30 days from the order ship date (60 days for Canadian customers).
- Items showing signs of wear; that have been laundered; or are missing labels/packaging will not be accepted. Armor Express reserves the right to deny any return.
- Returns will not be accepted for: items that are not on the current MSRP, hard armor, K9 items, soft ballistic shields/blankets, placards, medical, cleaning supplies, or discontinued/closeout items.
- Armor Express will cover the cost of shipping the item back to the customer.
PAST 30 DAYS?
Armor Express will trim soft armor panels up to 1” in length and 1” on each side (for a total of 2” in width) on each panel. The alteration fee is $50 per panel.
If soft armor panels require alterations above and beyond the scope listed above, new soft armor panels and the carrier vest must be purchased at full price.
Fees will only be charged upon Distributor approval.
HOW TO REQUEST A RETURN
- Log in to your Armor Express account My Account → Orders → Order with item → “Request a Return”
- Or use our Return Form
- Armor Express will email you an RMA# or contact you with questions
- Ship your return item(s) back to:
Armor Express
ATTN: Returns
RMA Number:
750-A W Fieldcrest Rd.
Eden, NC 27288