Warranty

1. Warranty – Carrier Vests, Components, and Accessories

• The carrier vest and other non-ballistic components are warranted to be free from defects in materials and workmanship for twenty-four (24) months. The warranty period begins on the date the product is shipped from Armor Express, as reflected on the original invoice.
• During the warranty period, any garment having a manufacturing or material defect will be repaired or replaced at no cost to the customer.
• The carrier vest warranty shall be void if the product has been altered, abused, misused, stored improperly, or not cleaned in accordance with cleaning instructions.

2. Warranty – Soft Ballistic Panels

• The soft ballistic panels are warranted to perform to their NIJ-certified standard for a period of five (5) years from the date of invoice (when product was shipped from Armor Express).
• The soft ballistic panels are warranted to be of the same construction and design as the original NIJ-certified model listed on the label.
• During the warranty period, any soft ballistic panels having a manufacturing or material defect will be repaired or replaced at no cost to the customer.
• During the warranty period, should the soft ballistic panels be compromised (cut, torn or frayed); it should not be worn and be immediately returned to the manufacturer for inspection and repair. If the damage is the result of improper care, storage, or abuse, following inspection by Armor Express, then Armor Express will advise the owner of recommended repair or replacement costs.
• The soft ballistic panels of this system will reduce the possibility of serious physical injury to the wearer in the areas covered by the ballistic or stab elements.
• There should be no expectation of bullet or stab resistance in areas not covered by the ballistic or stab element. The ballistic or stab element is not warranted to be bulletproof or stab proof.

3. Warranty – Hard Armor: Helmets, Plates, and Hard Armor Shields

• Armor Express Brand Hard Armor Warranty – The following Armor Express products are warranted to perform to the threat level identified on the product label for a period of five (5) years from the date of invoice (when product was shipped from Armor Express):
  • Plates: SURGE III ICW, ARA-Shock
  • Shields: TacS-S1 Series
  • Helmets: AE ACH
• There should be no expectation of bullet or stab resistance in areas not covered by the Armor Express hard armor ballistic element. The hard armor element is not warranted to be bulletproof or stab proof.
• If hard armor has been subjected to impact, dropped, exhibits visible cracks, or is otherwise suspected to be compromised, discontinue use immediately and return the product to Armor Express for inspection. The hard armor should be returned to the manufacturer for inspection and replacement or repair. If the damage is the result of improper care, storage or abuse, following inspection by Armor Express, then Armor Express will advise the individual user of recommended repair or replacement costs.
• Original Equipment Manufacturer (OEM) Hard Armor Warranty
  • OEM hard armor products are sold by Armor Express “as is”. Unless noted otherwise, Armor Express makes no warranty or representation for such equipment.
  • Please refer to Manufacturer’s warranty policy for length and terms.

4. Warranty – Ballistic Blankets and Soft Armor Shields

Non-Ballistic Components

• Covers and other non-ballistic components are warranted to be free from defects in materials and workmanship for twenty-four (24) months. Warranty period begins from the date of invoice (when product was shipped from Armor Express).
• During the warranty period, any covers or other non-ballistic components having a manufacturing or material defect will be repaired or replaced at no cost to the customer.
• The warranty shall be void if the product has been altered, abused, misused, stored improperly, or not cleaned in accordance with cleaning instructions.

Bullet Resistant Elements

• Ballistic Blanket and Soft Armor Shield products are not certified by NIJ, and no official certification is implied.
• The bullet resistant elements are warranted for a period of five (5) years from the date of invoice (when product was shipped from Armor Express).
• During the warranty period, should the soft armor ballistic panel be compromised (cut, torn or frayed); it should immediately be decommissioned from use and returned to the manufacturer for inspection.
  • Any soft ballistic component having a manufacturing or material defect during the warranty period, will be repaired or replaced at no cost to the customer.
  • If the damage is the result of improper care, storage, or abuse the owner will be responsible for the cost of repair or replacement, and Armor Express will advise the owner of our recommendations and associated costs.
• The ballistic resistant elements of this system will reduce the possibility of serious physical injury to the user in the areas covered by the ballistic elements.
• There should be no expectation of bullet resistance in areas not covered by the ballistic element. The ballistic element is not warranted to be bulletproof or stab proof.

5. This Warranty Does Not Cover and Is Void For:

• Any carrier, ballistic or stab element, shield, plate, or helmet altered or modified in any way other than Armor Express/authorized factory alterations.
• Any ballistic or stab element not in an Armor Express concealable or outer carrier vest, except as approved by Armor Express.
• Damage as a result of abuse, misuse, improper storage or maintenance.
• Penetrations as a result of ballistic or stab testing.
• The results of any specific ballistic or stab testing.
• Injury as a result of bullets or other projectiles or instruments not impacting the ballistic or stab element.

6. SAVES Program

Should the bullet/stab resistant elements of an Armor Express body armor system be damaged defending against bullet/stab or other injury threats to the wearer in the line of duty, Armor Express components damaged as a result of the incident, up to and including, carrier vest, soft ballistics, and hard armor products, will be replaced free of charge by Armor Express. Products replaced under this policy are provided to the customer with a full warranty period based on the language outlined within this document. The warranty period begins from the date of invoice (when product was shipped from Armor Express).

7. The Warranties are Subject to Mandatory Arbitration

Any controversy or claim arising out of this warranty agreement shall be decided finally by a sole arbitrator in an arbitration proceeding conducted in accordance with the American Arbitration Association’s rules of commercial arbitration. The arbitration shall be limited solely to the dispute between the individual user and Armor Express, and neither the arbitration nor any portion of it may be conducted on a class-wide or class action basis. The arbitration shall be held in Arlington, VA and shall be governed by the laws of the state of Virginia. The decision of the arbitrator shall be final and conclusively binding upon the parties and shall be non-appealable. Judgment upon the award of the arbitrator may be entered in any court of competent jurisdiction.

In any arbitration, Armor Express shall pay the reasonable costs of arbitration, including filing fees and the arbitrator’s expenses. Armor Express and the individual user shall pay for their respective attorney’s fees and costs, if any. Postponement and cancellation fees shall be payable, at the discretion of the arbitrator, by the party causing the postponement or cancellation. The individual user may opt out of this agreement to arbitrate by providing written notice of intention to do so to Armor Express within 50 days after the date of sale to the agency or the individual user.

Armor Express and the individual user agrees that by entering into this warranty agreement it has voluntarily waived the right to a trial by jury. The individual user waives its rights, if any, to participate in any class action brought against Armor Express in connection with this warranty.

You must comply with the provisions of this warranty, regarding the return of products, having defects in materials and workmanship or compromised products prior to making any claim for arbitration.

REGISTER YOUR ARMOR

Why register?
Verify Your Ownership – We need to confirm ownership so we can keep your product info on file.

Get Help Faster – We can manage your warranty claims more efficiently if you run into any issues during the warranty period.

Stay in the Loop – Be the first to get important updates and notifications about your product.

PRODUCT REGISTRATION

HOW TO SUBMIT A WARRANTY CLAIM:

To ensure a smooth, swift process of your warranty claim, please follow the steps outlined below. Failure to follow these instructions may delay processing your warranty claim.

If armor was purchased from an Authorized Armor Express Distributor:

• Please contact the Distributor your armor was purchased from to submit a warranty claim on your behalf.

If armor was purchased directly from Armor Express:

• Log in to your Armor Express account My Account → Orders → Order with item → “Request a Return”
• Don’t have an account? Fill out our Return Form
• Armor Express will email you an RMA# and a prepaid shipping label¹ or contact you with questions.
• Ship your return item(s) back to:

  Armor Express
  ATTN: Returns
  RMA Number:
  750-A W Fieldcrest Rd.
  Eden, NC 27288

• After the product is received and inspected by Armor Express, we will contact you with the inspection results and the next steps for resolving your claim.

¹IMPORTANT: Warranty claim approvals and prepaid shipping labels are valid for 15 business days from the date of issuance. After this period, the approval will expire and the associated shipping label will no longer be valid. If the claim expires, a new warranty claim must be submitted for review. Please note that delays in product submission do not extend the original warranty period for Armor Express products.