Ecommerce Return Policy

Standard Account¹ Refund Policy

• Armor Express will gladly accept returns within 30 days from the order ship date on items in “like new” condition. All returns will be carefully inspected before a refund is issued. Items showing signs of wear; that have been laundered; or are missing labels/packaging will not be accepted. Armor Express reserves the right to deny any return.
• A 15% restocking fee may be applied.
• The customer is responsible for all shipping charges.
• Sales are final for Standard Accounts¹ for non-alpha sized carriers, custom designed carriers, placards, medical, cleaning supplies, K9 items or discontinued/closeout items.

Ballistic Verified Account² Return Policy

The right armor fit is crucial. In recognition of your service, Armor Express will honor:

• A one-time, exchange or free alteration on all “like new” carriers and soft ballistics (same part number only) returned within 30 days from the order ship date.
• No restocking fee
• Free shipping back to you
• Sales are final for Ballistic Verified Accounts² for custom designed carriers, placards, medical, cleaning supplies, or discontinued/closeout items, hard armor, soft ballistic shields/blankets, and K9 items.

HOW TO REQUEST A RETURN

• Log in to your Armor Express account My Account → Orders → Order with item → “Request a Return”
• Don’t have an account?  Fill out our Return Form
• Armor Express will email you an RMA# or contact you with questions
• Ship your return item(s) back to:

Armor Express
ATTN: Returns
RMA Number:
750-A W Fieldcrest Rd.
Eden, NC 27288

¹A standard account has not had employment verification completed, or the individual does not wear armor as part of their daily job. Standard accounts may purchase all items EXCEPT soft and hard armor.

²A ballistic verified account has had employment verification completed and may purchase all items INCLUDING soft and hard armor.