Returns & Alterations Policy
UPDATED RETURNS AND ALTERATION POLICY: Effective 8/1/2021
As of Aug. 1, 2021, Armor Express offers a 45-day custom fit guarantee and will alter or exchange concealable body armor free of charge if the armor is returned within 45 days of the original ship date from Armor Express.
NOTE: Beginning January 1st, 2022 we will be reverting to our standard 30-day Custom Fit Guarantee.
For concealable body armor that is too large requiring an Alteration, please note:
- Legacy armor may be altered down one size only.
- Bravo armor may be trimmed 1” in length and 1” on each side (for a total of 2” in width) on each panel.
- Armor Express does not alter tactical or overt carrier products nor will accept any returns of any custom products or unique agency-specific spec carriers. Once orders for these items have been sent to production, they cannot be returned or exchanged.
For concealable body armor that is too small, the order must be re-made and is considered an Exchange.
Armor Express will incur the shipping cost of the returned items; the Distributor is responsible for the outgoing shipping expense unless the return resulted from an internal AE error.
Alterations and Exchanges will be completed upon receipt of the returned vest as long as complete alteration/resizing instructions and any payment information if required, are received (Purchase Order or Credit Card).
Armor Express will alter body armor after 45 days from the original ship date for a $50 per panel fee for concealable body armor.
If the return is due to Distributor error, the Distributor will be charged the $50 per panel Alteration fee; for an Exchange order that results in a complete re-make of the order, the entire charge will be charged to the Distributor.