Alteration & Return Policy (Updated)
UPDATED RETURN AND ALTERATION POLICY: Effective 4/1/2020
Due to the COVID-19 Global Pandemic, we are instituting a change to our Return and Alterations policy until further notice. Under normal conditions, we offer a 30-day fit guarantee, however, as we do our part to adhere to the social distancing guidelines nationwide, we are asking agencies and officers to self-measure using our easy guides available on our website: www.armorexpress.com
As of April 1, 2020, Armor Express will offer a 75-day custom fit guarantee and will alter or exchange concealable body armor free of charge if the armor is returned within 75 days of the original ship date from Armor Express.
For concealable body armor that is too large requiring an Alteration, please note:
- Legacy armor may be altered down one size only.
- Bravo armor may be trimmed 1” in length and 1” on each side (for a total of 2” in width) on each panel.
- Armor Express does not alter tactical or overt carrier products nor will accept any returns of any custom products or unique agency-specific spec carriers. Once orders for these items have been sent to production, they cannot be returned or exchanged.
For concealable body armor that is too small, the order must be re-made and is considered an Exchange.
Armor Express will incur the shipping cost of the returned items; the Distributor is responsible for the outgoing shipping expense unless the return resulted from an internal AE error.
Alterations and Exchanges will be completed upon receipt of the returned vest as long as complete alteration/resizing instructions and any payment information if required, are received (Purchase Order or Credit Card).
Armor Express will alter body armor after 75 days from the original ship date for a $50 per panel fee for concealable body armor.
If the return is due to Distributor error, the Distributor will be charged the $50 per panel Alteration fee; for an Exchange order that results in a complete re-make of the order, the entire charge will be charged to the Distributor.
ONLINE RMA (RETURNS AND ALTERATIONS)
Please contact Armor Express Customer Service at (231) 544-6090, ext. 379, with any questions.